Online Remote Support
Our Online Remote Support service allows our customers to receive fast, accurate and punctual service and/or technical assistance from our technical support team directly through their computer screen.
👉 This program does not require installation or verification from the administrator — simply install and then give the ID provided to our technical support team.
1. “First, please apply for the Remote Control service using our shout channel.”
https://www.redtinc.com/submit-a-support-ticket
2. Download TeamViewer.
(Click download to install the program for Windows.)
3. Open the downloaded file (TeamViewerQS-idc65bxz66.exe), then click run.
(This will appear at the bottom of your screen or in your Download folder.)
4. An ID will be provided, e.g., 1 987 654 321.
(You have to give this ID to our technical support team.)
